Frequently asked questions
Will my clients know this is not me or HighLevel?
Will my clients know this is not me or HighLevel?
Will my clients know this is not me or HighLevel?
Will my clients know this is not me or HighLevel?
Absolutely not. We're 100% white label in everything we do. Your clients will only see your brand and our team never mentions "Agency Support" or "HighLevel" to any of your customers. To ensure this, all of our communication with your clients will come from an unbranded email domain. This includes Zoom meetings, ticketing support, calendar reminders, Loom videos, etc. If we need to communicate with your clients for any reason, it will not be branded to us, or GHL.
What is the difference between the Pro and Platinum Plan?
What's the difference between the Pro and Platinum Plan
What is the difference between the Pro and Platinum Plan?
What's the difference between the Pro and Platinum Plan
The Pro Plan is a great starter plan for newer agencies just getting their footing. You can decide if you want onboarding, or live support. While the Platinum Plan is an all-inclusive unlimited plan for agencies who have made it beyond 15 SaaS clients.
What are your support hours?
What are your support hours?
What are your support hours?
What are your support hours?
At Agency Support, our support hours are like the universe—ever-expanding and always available! We're here for you 24/7, because even at 3 AM, someone might just need help figuring out why their coffee maker won't connect to Wi-Fi
How fast are your live chat response times?
How fast are your live chat response times?
How fast are your live chat response times?
How fast are your live chat response times?
How fast are our live chat response times? Imagine if The Flash worked in tech support. Even in Beta Mode, 95% of our chats are answered within 2 minutes. Speedy Gonzales would be jealous!
Are there any additional fees?
Are there any additional fees?
Are there any additional fees?
Are there any additional fees?
Additional Fees? We don't need no stinking additional fees. No, absolutely not. What you see is what you get.
What about 24/7 live support for my team?
What about 24/7 support for my team?
What about support for my team?
What about 24/7 support for my team?
Ask and you shall receive! For sure, our Pro - Live and Platinum Plans both come with support for your agency.
How long does it take to get completely set up?
How long does it take to get completely set up?
How long does it take to get completely set up?
How long does it take to get completely set up?
From the time you get your Agency Onboarding Kit from our team, we can have you set up in an hour or less.
Can you support my customized system, and snapshot?
Can you support my customized system, and snapshot?
Can you support my customized system, and snapshot?
Can you support my customized system, and snapshot?
Absolutely. Remember, not only have we supported hundreds of different accounts, but we've also done it while winning a SaaSPRENEUR Award. We'll make sure you and your clients are happy. Our client onboarding is designed to help you not only completely onboard your clients, but retain them as well. Each of your clients will receive four thorough, in depth onboarding sessions that will take them through all four stages of learning.
Do I have to be on a specific GHL membership plan?
Do I have to be on a specific GHL membership plan?
Do I have to be on a specific GHL membership plan?
Do I have to be on a specific GHL membership plan?
Nope. We work with all GHL plans. There is no need to upgrade unless you feel like you need the additional features you get from GHL. Pro Tip: We offer FREE onboarding if you upgrade using our affiliate link.
Are there any incentives if I'm under your GHL affiliate?
Are there any incentives if I'm under your GHL affiliate?
Are there any incentives if I'm under your GHL affiliate?
Are there any incentives if I'm under your GHL affiliate?
Say what? Of course there are incentives. We have lots of incentives, including FREE onboarding for your agency and clients. You'll find all the details on this page - Use Our Affiliate Link
The Owners of Agency Support received the...
SaaSPRENEUR Award
Awarded to SaaSPRENEURS, this award celebrates the achievements of agencies & entrepreneurs who have built an impressive stream of recurring software revenue as a white label agency owner of HighLevel!
What could you do, if ALL you had to do was sell?
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