privacy policy

Privacy Policy

Updated: 6/15/2024

Thank you for visiting agencyownersupport.com (the “Website”). We value your privacy highly. This Privacy Policy (the “Policy”) explains the kinds of information Agency Support for HighLevel (“the Company,” “we,” “us,” or “our”) might gather from you or that you might share when you use the Website and the associated products, features, materials, and services (collectively referred to as the “Services”). It also describes how we handle, use, maintain, protect, and disclose your information.

This Policy is relevant to information collected on the Website, through general use of our Services (including account registration), and via communications between you and the Website (such as emails, texts, and other electronic messages).

Please note, this Policy does not cover information gathered by third parties, including any websites, services, or applications that you may access through our Services.

We urge you to read this Policy thoroughly. By accessing or using our Services (or by clicking “accept” or “agree” to this Policy when prompted), you consent to the terms outlined in this Policy on behalf of yourself or the entity you represent. If you disagree with any part of this Policy, please do not use our Services.

1. Updates to Our Privacy Policy

This Policy was last updated on the date indicated at the top of this document. We may revise this Policy periodically. If significant changes are made, we will post the revised Policy on this page and notify you via email to the address associated with your account, a message within the Services, or a notice on the Website’s home page. By continuing to use the Services after these changes are posted, you accept the revised Policy. Please review the Policy regularly for updates.

2. Information We Collect and How We Collect It

We gather various types of information about you from different sources, including: (A) information and content that you provide to us; (B) information collected automatically; and (C) demographic or aggregate information. Each category is detailed below.

2.1 Information and Content That You Provide

We collect personal information that you knowingly share with us. This may include:

(a) Personal Information (or Data): Information such as your name, address, email address, phone number, username, password, and any other details you directly provide through our Services. This includes data you provide when registering for an account, filling out questionnaires or contest entry forms, or making customer service requests.

(b) Correspondences: Records of your email communications with us, including your email address and our responses. This also includes records of phone calls, phone numbers, and voice messages if you choose to correspond via phone.

(c) User Content: Information or content you submit to be published or displayed on public areas of the Services or transmitted to other users or third parties. Your User Content is shared at your own risk, and we cannot control how other users may interact with it.

(d) Transaction Information: Details about purchases or transactions you make on the Services, including payment information (such as credit or debit card numbers), billing, shipping, and contact details.

(e) Search Queries: Records of your search queries on the Website.

2.2 Information We Collect Automatically

We use various technologies to collect information about your device, browsing actions, and patterns whenever you interact with the Services, including:

(a) Activity Information: Details of your visits to our Services, such as the content you view or engage with, features you use, actions you take, interactions with people or accounts, and the time, frequency, and duration of your activities.

(b) Equipment Information: Information about your computer and internet connection, including your operating system, IP address, browser type, and browser language.

(c) Location Information: Details about your device’s location, including GPS data, to enhance or facilitate the Services. This information also helps us understand how the Services are being used and to deliver more relevant advertising.

This automatic data collection is used to maintain the quality of our Services and to provide overall statistics about the use of the Services. The technologies we use for this data collection may include:

(a) Cookies: Small data files stored on your computer’s hard drive, either for the duration of your visit (session cookies) or for a fixed period (persistent cookies). Cookies can provide a more personalized experience on the Services.

(b) Web Beacons: Small files embedded in webpages, emails, and applications that allow us to track who has visited those pages or opened emails, test the effectiveness of our marketing, and compile other statistics.

(c) JavaScripts: Code snippets embedded in websites and applications to facilitate operations like accelerating the refresh speed of certain functions or monitoring usage of various components.

(d) Entity Tags: HTTP code mechanisms that allow portions of websites to be cached within your browser, speeding up website performance by avoiding the need to resend unchanged content.

(e) HTML5 Local Storage: Data storage within your browser to store and retrieve data when the website is revisited.

(f) Resettable Device Identifiers: Similar to cookies, found on mobile devices and tablets, these identifiers make online advertising more relevant (e.g., IDFA on Apple devices and Google Advertising ID on Android devices).

This Policy does not cover the use of tracking technologies by third parties. Our Services may include links, content, ads, or references to other websites managed by third parties. These third parties may use cookies or other tracking technologies to collect information about you when you use the Services. The information they gather may be associated with your personal data or may collect information about your online activities over time and across different websites. We do not control these third parties’ tracking technologies or their use. We encourage you to review the privacy statements of any linked websites you visit. If you have questions about an ad or other targeted content, contact the provider directly.

2.3 Demographic Information

We may collect demographic, statistical, or other aggregate information about you that does not identify you personally. This information might include gender, age, race, household income, and political affiliation. Although some of this data may be derived from personal information, it is not personally identifiable.

2.4 Information from Other Sources

We may receive information about you from other sources and incorporate it into your account information. We protect this data according to the practices described in this Policy and any additional restrictions imposed by the source. These sources might include online and offline data providers, public databases, social networks, and service providers who provide information based on their relationship with you. Collecting additional information helps us correct inaccuracies, enhance transaction security, and offer personalized product or service recommendations and special offers.

3. Utilization of Your Information

We may utilize the information we collect about you in various ways, including:

(a) To deliver the Services and its content to you.

(b) To address your comments and questions, and provide customer support.

(c) To fulfill the purpose for which you provided the information, or any other purpose disclosed when you provided the information.

(d) To communicate with you regarding your order, purchase, account, or subscription.

(e) To inform you about significant changes or updates to the Services or any of its features or content.

(f) To operate, maintain, improve, personalize, and analyze the Services.

(g) To monitor and analyze trends, usage, and activities for marketing or advertising purposes.

(h) To detect, prevent, or investigate security breaches, fraud, and other unauthorized or illegal activities.

(i) To fulfill our obligations and enforce our rights under any contracts between you and us, including for billing and collection purposes.

(j) To maintain accurate records for internal administrative purposes.

(k) To enable you to participate in interactive features of the Services.

(l) To send you promotional communications, such as information about features, newsletters, offers, promotions, contests, and events.

(m) To share information across the Company’s products, services, and devices, providing a more personalized and consistent experience.

(n) To develop, test, troubleshoot, and improve new products, services, and features, including through surveys, research, and testing.

(o) In any other manner described when you provide the information.

(p) For any other purpose with your consent.

We may also use the information we collect from you to help us display advertisements to our advertisers' target audiences. While we do not share your personal information without your consent, advertisers may infer that you meet their target criteria if you interact with their ads.

4. Sharing Your Information

We may share aggregated or anonymized information about our users without any restrictions. We will not share your personal information as outlined in this Policy, except in the following situations:

(a) With Subsidiaries and Affiliates: We may share your information with our subsidiaries and affiliated companies for purposes related to management, analysis, decision-making, and other business operations.

(b) With Service Providers: We may disclose your information to service providers, professional advisors, contractors, and third parties who provide support services, such as payment processing, website hosting, IT services, sales, email and postal delivery, location mapping, product and service delivery, or analytics. These entities are contractually obligated to keep your personal information confidential and use it only for the purposes for which it was disclosed.

(c) In Case of Company Sale or Transfer: If we are involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets (whether as a going concern or part of bankruptcy, liquidation, or similar proceeding), we may share your information with business entities or individuals involved in the negotiation or transfer.

(d) When Required by Law: We may disclose your information to comply with any court order, law, or legal process, including to respond to government or regulatory requests.

(e) To Enforce Our Rights: We may share your information to enforce or apply this Policy, our Terms of Use (agencyownersupport.com/terms), and other agreements, including for billing and collection purposes.

(f) To Protect Lawful Interests: If we believe that sharing your information will help protect the rights, property, or safety of the Company, our users, partners, agents, and others, we may do so. This includes exchanging information with other companies and organizations for fraud protection and spam and malware prevention.

(g) To Fulfill the Purpose for Which You Provide It: We may share your information for any purpose you provided it for, any other purpose disclosed at the time of provision, or with your consent.

(h) With Marketing Service Providers: We may share your information with marketing service providers to develop and provide you with promotions and special offers, administer contests, sweepstakes, and events, or for other promotional purposes.

(i) With Business Partners: We may share your information with third parties with whom we have strategic marketing alliances or partnerships to inform you about products and services that may interest you.

(j) With Third-Party Platforms and Social Media Networks: If you enable features or functionality that link the Services to third-party platforms or social media networks (such as logging in using a third-party account), we may share your information with those platforms or networks.

Information you post on or through public areas of the Services (e.g., chat rooms, bulletin boards, discussion groups) is generally accessible to, and may be collected and used by, others, potentially resulting in unsolicited messages or contact from others. We advise users to be cautious when providing personal information in public or interactive areas.

5. Detailed Information on the Data We Collect

Personal data is collected for the following purposes using the services described below:

5.1 Access to Third-Party Accounts

This type of service allows the Website to access data from your account on a third-party service and perform actions with it. These services are not activated automatically but require explicit authorization by you.

Facebook Account Access (Facebook, Inc.): This service allows the Website to connect with your account on the Facebook social network, provided by Facebook, Inc.

Permissions Asked: Business Management API, Chat, Mobile Messaging on behalf of Page, Page Messaging.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

5.2 Advertising

This type of service allows user data to be utilized for advertising communication purposes, displayed in the form of banners and other advertisements on the Website, possibly based on user interests. This does not mean that all personal data is used for this purpose. For more details, please refer to the privacy policies of the relevant services.

Google Ad Manager (Google LLC): Google Ad Manager is an advertising service provided by Google LLC that allows the Company to run advertising campaigns in conjunction with external advertising networks.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

This processing constitutes a sale based on the definition under the CCPA. Users can find information regarding how to opt out of the sale in the section detailing the rights of Californian consumers.

Facebook Lookalike Audience (Facebook, Inc.): This service uses data collected through Facebook Custom Audience to display ads to users with similar behavior to those in a Custom Audience list based on their past use of the Website.

Place of Processing: United States – Privacy Policy – Opt Out.

Category of Personal Information Collected According to CCPA: Internet information.

5.3 Analytics

The services in this section enable the Company to monitor and analyze web traffic and track user behavior.

Google Analytics (Google LLC): Google Analytics is a web analysis service provided by Google LLC. Google uses the data collected to track and examine the use of the Website, prepare reports on its activities, and share them with other Google services.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy – Opt Out.

Category of Personal Information Collected According to CCPA: Internet information.

Google Ads Conversion Tracking (Google LLC): This service connects data from the Google Ads advertising network with actions performed on the Website.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

Facebook Ads Conversion Tracking (Facebook Pixel) (Facebook, Inc.): This service connects data from the Facebook advertising network with actions performed on the Website. The Facebook pixel tracks conversions attributable to ads on Facebook, Instagram, and Audience Network.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

5.4 Connecting Data

This type of service allows the Company to connect data with third-party services as disclosed in this privacy policy, potentially resulting in the retention of this data.

Zapier (Zapier Inc.): Zapier is a workflow automation service that automates the movement of data between third-party services.

Personal Data Processed: Data communicated while using the service.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

5.5 Contacting the User

Mailing List or Newsletter (Website): By registering on the mailing list or for the newsletter, your email address will be added to the contact list for receiving email messages containing commercial or promotional information about the Website.

Personal Data Processed: Email address.

Category of Personal Information Collected According to CCPA: Identifiers.

5.6 Handling Payments

Unless otherwise specified, payments via credit card, bank transfer, or other means are processed through external payment service providers. Users provide their payment details and personal information directly to these providers. The Website is not involved in the collection and processing of such information and only receives a notification of whether the payment was successfully completed.

Stripe (Stripe Inc.): Stripe is a payment service provided by Stripe Inc.

Personal Data Processed: Various types of data as specified in the service’s privacy policy.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

5.7 Managing Contacts and Sending Messages

This type of service allows managing a database of email contacts, phone contacts, or any other contact information to communicate with users.

Mailgun (Mailgun Technologies, Inc.): Mailgun is an email address management and message sending service.

Personal Data Processed: Email address.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Identifiers.

Twilio (Twilio Inc.): Twilio is a phone number management and communication service.

Personal Data Processed: Phone number.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Identifiers.

5.8 Remarketing and Behavioral Targeting

This type of service allows the Website and its partners to inform, optimize, and serve advertising based on past use of the Website by the user. This activity is facilitated by tracking usage data and using trackers to collect information that is then transferred to partners managing the remarketing and behavioral targeting activity.

Google Ads Remarketing (Google LLC): This service connects the activity of the Website with the Google Ads advertising network and the DoubleClick Cookie. Users can opt out of Google’s use of cookies for ad personalization by visiting Google’s Ads Settings.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy – Opt Out.

Category of Personal Information Collected According to CCPA: Internet information.

Facebook Custom Audience (Facebook, Inc.): This service connects the activity of the Website with the Facebook advertising network.

Personal Data Processed: Email address and tracker.

Place of Processing: United States – Privacy Policy – Opt Out.

Category of Personal Information Collected According to CCPA: Identifiers; internet information.

Facebook Remarketing (Facebook, Inc.): This service connects the activity of the Website with the Facebook advertising network.

Personal Data Processed: Tracker and usage data.

Place of Processing: United States – Privacy Policy – Opt Out.

Category of Personal Information Collected According to CCPA: Internet information.

5.9 Tag Management

This type of service helps the Company manage the tags or scripts needed on the Website in a centralized fashion, resulting in data flowing through these services and potentially being retained.

Google Tag Manager (Google LLC):

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data Processed: Usage data.

Place of Processing: United States – Privacy Policy.

Category of Personal Information Collected According to CCPA: Internet information.

6. You Can Choose

6.1 Mechanisms to Control Your Information

We strive to provide you with options regarding the personal information you share with us. Here are some mechanisms to help you control your information:

(a) Cookies and Other Tracking Technologies: You can adjust your browser settings to refuse cookies and certain other tracking technologies. Each browser is different, but many have settings that allow you to accept or reject cookies and other technologies before they are set, or to remove or reject them altogether. Refer to your browser's Help menu for guidance. Note that Flash cookies cannot be removed by simply adjusting your browser settings. For managing Flash cookie settings, visit Adobe's Flash player settings page. Disabling cookies or other tracking technologies may affect the functionality of some parts of the Services.

(b) Promotional Communications from the Company: To opt out of receiving promotional communications from us, you can:

Indicate your preference when you register for an account, place an order, sign up for our newsletter, or complete any form on or through the Services.

Modify your user preferences in your account profile.

Follow the opt-out instructions in our promotional emails.

Email us with your request.

Note that opting out of promotional communications will not affect transactional communications related to your account or purchases.

(c) Disclosure of Your Information for Third-Party Advertising: To opt out of having your personal information shared with unaffiliated or non-agent third parties for promotional purposes, you can:

Indicate your preference when you register for an account, place an order, sign up for our newsletter, or complete any form on or through the Services.

Modify your user preferences in your account profile.

Follow the opt-out instructions in our promotional emails.

Email us with your request.

(d) Targeted Advertising: To opt out of using your information for targeted advertising, modify your user preferences in your account profile. While we do not control third parties’ collection or use of your information for interest-based advertising, many advertising companies are members of the Digital Advertising Alliance or the Network Advertising Initiative, which offer opt-out mechanisms. Visit AboutAds.info and networkadvertising.org to opt out.

(e) Location Information: Adjust your device settings to prevent sharing location information by:

Disabling location services in your device settings.

Denying certain websites or applications permission to access location information.

Your location may still be derived from GPS, WiFi, Bluetooth, and other device settings. Contact your mobile service carrier or device manufacturer for assistance.

(f) Voice Transmissions: Adjust your device settings to prevent sending voice transmissions to us or third parties by:

Disabling microphone and speech recognition services.

Denying certain websites or applications permission to access these services.

Modify relevant preferences or permissions in your device or browser settings.

6.2 How We Respond to Do Not Track Signals

"Do Not Track" is a privacy setting you can enable in most web browsers. It sends a signal to websites indicating that you do not wish to be tracked. Currently, we do not respond to Do Not Track browser settings.

7. Managing and Updating Your Information

You have the right to access, correct, or remove your personal information. To do so, you can:

Send us an email with your request.

Log into the Website and visit your account profile page to make changes directly.

Please note that deleting your personal information will also result in the deletion of your account.

We may refuse a request to change information if we believe the change would violate any law or legal requirement or render the information incorrect.

If you delete your User Content from the Services or your account, copies of your User Content may still be accessible in cached and archived pages or might have been copied or stored by other users of the Services.

8. Your California Privacy Rights

This section integrates with and supplements the information contained in the rest of the privacy policy. It applies specifically to users who are California residents, as defined by "The California Consumer Privacy Act of 2018" (referred to as “you,” “your,” “yours”). For these users, the provisions in this section take precedence over any conflicting provisions in the privacy policy.

The term “personal information” in this section is defined as it is in The California Consumer Privacy Act (CCPA).

8.1 Categories of Personal Information Collected, Disclosed, or Sold

In this section, we summarize the categories of personal information we collect, disclose, or sell and the purposes thereof. Detailed information about these activities is available in the sections titled “Information We Collect and How We Collect It,” “Utilization of Your Information,” and “Sharing Your Information.”

(a) Information We Collect: We collect the following categories of personal information: identifiers, commercial information, and internet information. We will notify you if we collect additional categories of personal information.

(b) Sources of Personal Information: We collect personal information directly from you when you use the Website, such as when you submit requests via forms on the Website. We also collect information indirectly as you navigate the Website, and from third parties working with us in connection with the Services or Website functionalities.

(c) Use of Collected Information: We may disclose your personal information to third parties for business purposes. These third parties are required to keep your information confidential and use it only for the purposes specified in our agreement with them. We may also disclose your information when you authorize us to do so to provide our Services.

(d) Sales of Personal Information: Under the CCPA, “sale” includes selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer's personal information to another business or third party for monetary or other valuable consideration. This includes activities like running ads or using tools such as social network plugins. You have the right to opt out of the sale of your personal information at any time.

(e) Opting Out of Sales: To exercise your right to opt out of the sale of your personal information, contact us using the details provided in this document. You can request us to stop selling your data freely, at any time.

(f) Purposes for Using Your Personal Information: We may use your personal information for business purposes, such as operating the Website and its features. This includes processing your information in a necessary and proportionate manner. We may also use your personal information for commercial purposes, compliance with laws, and defending our rights. We will notify you if we use your information for any other unrelated purposes.

8.2 Your California Privacy Rights and How to Exercise Them

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents can request and obtain, once a year, information about personal information shared with third parties for their direct marketing purposes in the preceding calendar year. This applies only if we share personal information with third parties for their direct marketing purposes. To make such a request, contact us as provided in the "Contact Us" section below.

9. Safeguarding Your Information

We take extensive measures to safeguard your personal information. Here are some of the ways we ensure your data is secure:

Technical, Physical, and Administrative Security Measures: We have implemented various security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information. These include appropriate physical, electronic, and managerial procedures.

Secure Storage: All information you provide is stored on secure servers protected by firewalls.

Encryption: When transmitting highly sensitive information (such as credit card numbers) through our Services, we use Secure Sockets Layer (SSL) technology to encrypt the data.

Your Responsibility

The safety and security of your information also depend on you. If we have provided you with (or you have chosen) a password for accessing certain parts of the Services, it is your responsibility to keep this password confidential. Do not share your password with anyone.

Limitations

While we employ security technologies and procedures to protect your personal information, no system or network is completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures on the Website or any other Services.

10. Terms of Use

By choosing to visit and use the Services, you agree that your visit and any disputes related to privacy are subject to this Privacy Policy and our Terms of Use (agencyownersupport.com/terms), which include limitations on damages, resolution of disputes, and the application of the law of the state of Nevada..

11. Cookie Policy

Our Website uses trackers and cookies. To learn more about how we use these technologies, please review our Cookie Policy.

12. Contact Us

If you have any questions or comments you may contact us at [email protected]

Level Up Pipeline LLC dba Agency Support for HighLevel