Cancellation policy

Cancellation Policy

Updated: 7/06/2024

Welcome to Agency Support for HighLevel! Before you proceed with accessing or using any of our membership programs, please carefully read and understand the following detailed Cancellation Policy. By making payment, subscribing, accessing or using our membership programs, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from making payment, subscribing, accessing or using our membership programs.

1. Membership Duration

All of our programs operate on either a monthly or yearly subscription basis. On occasion, our yearly subscription may come with additional “free” time, as an incentive to sign up for a yearly subscription plan.

2. Cancellation After Signing Up

All payments made after the initial 1st day are considered non refundable. We do not provide credits or refunds for partially used subscriptions. However, upon cancellation, access to the membership program will continue through the end of the current billing cycle. Prorated refunds for unused days are not offered if you cancel. Our policy grants no refunds after you have signed up.

3. Cancellation Procedure

Clients have the flexibility to cancel their subscription at any time. Your monthly payment is charged on the same day each month, aligned with the start date of your subscription If you have chosen a yearly payment, your payment is charged on the same day each year after your initial subscription plus any free time that may have been given as an incentive to purchase an annual plan. If you decide to cancel, we request a written notice of cancellation at least 30 days before your desired cancellation date. The last payment will be charged if the notice is provided within 29 days before the cancellation date.

4. Effects of Cancellation

Upon cancellation, your access to the membership subscription and all the services, and its materials will be removed. You will not receive any additional support or content. If you wish to rejoin the membership in the future, your previous support tickets, chat history, and onboardings may not be accessible

5. Cancellation Notification and Confirmation

When initiating a cancellation request, our team will acknowledge receipt within 2 business days, confirming that your request is in process. Upon successful cancellation, you will receive a confirmation email with the cancellation date.

6. Termination by the Company

Agency Support for HighLevel reserves the right to terminate a user's membership subscription or access to programs and materials in cases of violation of our terms of service or misuse of our membership programs. Agency Owners will be notified in such cases, and termination will be in accordance with our terms of service.

7. Policy Update Provision

We reserve the right to update this Policy at any time. The updated policy will be posted on this page with a revised "last updated" date. Agency Owners will be notified of significant changes via a prominent notice on our Website

Cancellation Process for Agency Support for HighLevel

To cancel your subscription, please follow these steps:

1. Send an Email: Email us at [email protected] from the email address associated with the Agency Owners account with Agency Support for HighLevel.

2. Subject Line: In the subject line, indicate "Cancellation Request."

3. Provide Details: In the email body, include the following details: - Agency Owners Full Name, Agency Name, and the reason for cancellation (your feedback is valuable to us)

4. Acknowledgment: Our billing team will acknowledge receipt of your cancellation request within 2 business days.

5. Refund Eligibility: While refunds are not permitted, there may be times where a one-time courtesy may be granted. These are reviewed by senior management on a case by case basis and are not guaranteed. Should a refund be granted any free time that was given as an incentive for signing up will be forfeited. Refunds will be processed typically within 7-14 business days after confirmation.

6. Continued Access: For cancellations, access to the services, materials and programs will continue until the end of the current billing cycle. You will not be billed for any subsequent periods.

7. Contact Us: For any inquiries or assistance regarding the cancellation process, feel free to contact our billing team at [email protected] learn more about our terms of use policy, please check https://agencyownersupport.com/terms

When making a purchase from the Agency Support for HighLevel website, you acknowledge and agree to be bound by the terms and conditions outlined in this Cancellation Policy, as well as our Privacy Policy & Terms and Conditions Policy. If you do not agree to these Policies, we kindly request that you refrain from making any purchases or entering into any transactions with us.