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Onboarding

Most extensive onboarding in GHL Community

Platinum Onboarding

5 Sub-Accounts Per Month Included

Done With Your Clients

4 One-On-One onboarding sessions
Session #1 — Tech
Session #2 — Implementation
Session #3 — Optimization #1
Session #4 — Optimization #2
+ UNLIMITED Group Onboarding — Each Sub-Account Gets 10 Additional Weeks of Group Onboarding
Gray Label Welcome Video
Onboarding Portal
12 Account Set-Up Videos
Dedicated Onboarding Calendar
A2P Registration (DFY)
After Sign Up Snapshot
7 Day Push — Onboarding Sequence
Recorded Zoom Calls
Onboarding Call Updates & Review
Customized Onboarding SOP
UpHex Onboarding & Campaign Creation
Branded Actionable Steps
Private Slack Channel
Onboarding 24/7 — Coming Soon

Premium Onboarding

8 Sub-Accounts Per Month Included

Done For Your Clients

Your Client fills out a form, our team builds it out
Dedicated Onboarding Specialist
4 One-On-One onboarding sessions
Session #1 — Tech
Session #2 — Implementation
Session #3 — Optimization #1
Session #4 — Optimization #2
+ UNLIMITED Group Onboarding — Each Sub-Account Gets 10 Additional Weeks of Group Onboarding
Gray Label Welcome Video
Onboarding Portal
12 Account Set-Up Videos
Dedicated Onboarding Calendar
A2P Registration (DFY)
After Sign Up Snapshot
7 Day Push — Onboarding Sequence
Recorded Zoom Calls
Onboarding Call Updates & Review
Customized Onboarding SOP
HighLevel AI & Assistable AI Bot Build Out
UpHex Onboarding & Campaign Creation
Branded Actionable Steps
Private Slack Channel
Onboarding 24/7 — Coming Soon

Frequently
Asked Questions

Get answers to the most common questions about our AI bot solutions

Will my clients know this is not me or HighLevel?

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Absolutely not. We're 100% white label in everything we do. Your clients will only see your brand and our team never mentions "Agency Support" or "HighLevel" to any of your customers. To ensure this, all of our communication with your clients will come from an unbranded email domain. This includes Zoom meetings, ticketing support, calendar reminders, Loom videos, etc. If we need to communicate with your clients for any reason, it will not be branded to us, or GHL.

What is the difference between the Pro and Platinum Plan?

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The Pro Plan is a great starter plan for newer agencies just getting their footing. You can decide if you want onboarding, or live support. While the Platinum Plan is an all-inclusive unlimited plan for agencies who have made it beyond 15 SaaS clients.

What are your support hours?

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At Agency Support, our support hours are like the universe—ever-expanding and always available! We're here for you 24/7, because even at 3 AM, someone might just need help figuring out why their coffee maker won't connect to Wi-Fi

How fast are your live chat response times?

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How fast are our live chat response times? Imagine if The Flash worked in tech support. Even in Beta Mode, 95% of our chats are answered within 2 minutes. Speedy Gonzales would be jealous!

Are there any additional fees?

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Additional Fees? We don't need no stinking additional fees. No, absolutely not. What you see is what you get.

What about support for my team?

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Ask and you shall receive! For sure, all our Support Plans come with support for your agency as well as your sub-accounts.

How long does it take to get completely set up?

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From the time you get your Agency Onboarding Kit from our team, we can have you set up in an hour or less.

Can you support my customized system, and snapshot?

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Absolutely. Remember, not only have we supported hundreds of different accounts, but we've also done it while winning a SaaSPRENEUR Award. We'll make sure you and your clients are happy. Our client onboarding is designed to help you not only completely onboard your clients, but retain them as well. Each of your clients will receive four thorough, in depth onboarding sessions that will take them through all four stages of learning.

Do I have to be on a specific GHL membership plan?

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Nope. We work with all GHL plans. There is no need to upgrade unless you feel like you need the additional features you get from GHL. Pro Tip: We offer FREE onboarding if you upgrade using our affiliate link.

Are there any incentives if I'm under your GHL affiliate?

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Say what? Of course there are incentives. We have lots of incentives, including FREE onboarding for your agency and clients. You'll find all the details on this page - Use Our Affiliate Link

HighLevel Free Trial