DISCLAIMER: The videos on this page are not owned by Agency Support for HighLevel. They are produced and owned by Shaun Clark from HighLevel. They are placed here as a convenient way for you to find and view them in chronological order.
A2P Campaign Resubmissions Are Now Free
Social Planner Widgets on Dashboard
Send Bot to Sleep Indefinitely After Manual or Workflow Messages
Abandoned Checkout Trigger (for Highlevel Stores & Shopify)
Product Review Submitted Trigger for Ecommerce Stores
Order Fulfilled Trigger (for Highlevel Stores & Shopify)
Measure Link Performance Inside Social Planner
Introducing New Templates
Services (v2) - Service Booking Public API is Now Live
Publisher Listing Force Sync Feature
Enhanced Privacy for Third-Party Events When Using “Login As”
Quiz Results Page CTA Section Enhancements
Workflows: Snapshot improvements - no more “stuck” contacts
Social Planner- Category Queue can now be edited!
Keyboard Shortcuts in Page Builder!
Local Marketing Audit — Major Upgrade
Contacts – Revamped List View & SmartLists (Full Launch to all Customers; Moved out of Beta)
Dashboard & Custom Report Performance Optimization
Integration page UI/UX revamp
Analytics for External Tracking
Publish Instagram Stories via Push Notifications
Increased Bot Message Limit per Conversation
AI Builder: Smarter Wait Step Generation
Enhancements to New Conversations UI: Inbox Unread Counter & Standardized Date Format
Conversation Views: Save Filters, Work Faster
Google Forms – Actions & Triggers in Workflows
Conversations Page - UI Enhancements
Contact Detail Page Redesign
Bug Fixes & Improvements to SaaS Billing and Upgrades
Messaging Carrier Fee Updates - United States – Effective January 19, 2026
New Submission PDF Layout with Attachments & Quiz Results Page Attachments
Introducing App Updates with Versioning in the GHL Marketplace
SEO - Site Project Delete Feature
Workflow AI Assistant: Smarter Knowledge Base Search
Autosave Now in AI Builder
Schedules API Now Available with Full Docs
Workflow Updates: Enhanced "Opportunity Changed" Trigger
URL Redirect UI/UX Revamp!
New Analytics Metrics Added
New: Rich WhatsApp Media Messaging in Conversations (Labs)
Renamed SaaS Product Labels
Add Multiple Date-Specific Hours for Services (v2)
Phone Number Sync for Calendly Appointments
Support for Custom Values in Calendars
AI Actions in workflows: Improved Naming and Organization
Customizable Contact Form Messages in Chat Widget
Documents & Contracts: Assign fillable fields Dynamically from Workflows
Improved Labs Controls: Better Visibility, More Flexibility
Enhanced Form Tracking & Custom Field Capture
Allow Admins to Reassign CRM Contacts Between Affiliates
Enable/ Disable a Community Group Tab
Native WhatsApp Voice Notes with Transcriptions
Cloning of Content within a Course (New Builder)
AI Actions in Workflows — Now More Powerful
Workflow Settings: Choose your default builder + control who can switch between builders