Level 2: Support Specialist
Full-Time
Remote
Ready To Apply?
About the Role
Join our team as a Level 2 Support Specialist at Agency Support for HighLevel! We're looking for a tech-savvy expert in HighLevel to manage marketing automation, train new users, and troubleshoot technical issues. You'll provide top-notch support via live chat, Zoom meetings, and phone, directly engaging with clients to troubleshoot their problems and enhance their experience.
Key Responsibilities
Provide excellent technical support to clients using HighLevel.
Address and resolve escalated tickets and complex issues.
Train new users on the platform and help them navigate its features.
Conduct client meetings via Zoom and offer support through live chat and phone calls.
Document support inquiries and resolutions thoroughly.
Communicate solutions clearly and professionally to clients.
Ideal Candidate
2-3 years of experience working with HighLevel.
Strong problem-solving skills and technical judgment.
Excellent English communication skills, verbally, written and on camera.
Familiarity with troubleshooting domains, email configuration, SaaS configurator, A2P and workflows.
Understanding of web technologies like HTML, CSS, and JavaScript is a plus.
Ability to work independently and as part of a remote team.
Good quality computer, webcam, lighting and internet speed.
Quite place to work without distractions
Benefits
Flexible working hours, while working remote.
Competitive salary package.
Team atmosphere
Continuous training, and growth opportunities
Paid time off including national holidays.
Additional bonuses for exceptional team CSAT scores
If you're passionate about providing exceptional support and thrive in a tech-driven environment, apply now to join Agency Support for HighLevel!