Level 3: Support Team Leader
Full-Time
Remote
Ready To Apply?
About the Role
Join our team as a HighLevel Support Team Leader! We are looking for experienced and tech-savvy professionals with expertise in HighLevel to lead and manage our support team. As a Level 3 Support Team Leader, you will oversee support operations, manage support tickets, facilitate live chat and Zoom sessions, and ensure prompt and effective resolution of technical issues. You'll also be responsible for training and mentoring team members, supporting new users, and fostering a culture of excellence in customer service.
Key Responsibilities
Lead, mentor, and manage the support team to maintain high service standards, ensuring team members are motivated and aligned with company goals.
Handle escalated technical issues, providing expert solutions for complex problems involving HighLevel software and related integrations.
Conduct training sessions for team members and new hires, fostering skill development and ensuring the team stays updated with the latest HighLevel features and best practices.
Engage directly with clients through live chat, Zoom, and phone support, delivering exceptional service and addressing client concerns efficiently.
Manage and prioritize support tickets, monitor team performance, and ensure timely resolution of client issues while maintaining quality standards.
Analyze support workflows and recurring issues, recommending and implementing process enhancements to improve efficiency and client satisfaction.
Ideal Candidate
2-3 years of experience working with HighLevel.
Excellent English communication skills, verbally, written and on camera.
Experienced in managing support teams and providing excellent customer service.
Advanced knowledge of HighLevel software and troubleshooting.
Strong leadership and team mentoring skills.
Excellent communication and problem-solving abilities.
Organized, detail-oriented, and able to manage multiple priorities.
Analytical mindset with a focus on process improvement.
Ability to work independently and as part of a remote team.
Good quality computer, webcam, lighting and internet speed.
Quite place to work without distractions
Benefits
Flexible working hours, while working remote.
Competitive salary package.
Team atmosphere
Continuous training, and growth opportunities
Paid time off including national holidays.
Additional bonuses for exceptional team CSAT scores
If you're passionate about leading teams, solving complex technical issues, and delivering exceptional support in a tech-driven environment, apply now to join Agency Support for HighLevel!